We work with our clients as closely as possible to ensure training and behavioural outcomes hit the mark, every time. Approximately 75% of our clients are returning clients, meaning, that we have cumulative learning about our clients’ business, their marketplaces, their challenges and people so we can truly make sessions relevant.

It is not uncommon on completion of a training program for a delegate to ask “So, how long have you worked here?”. We take this as a compliment and acknowledgment of our upfront investment. We also see this as confirmation of creating relevant, bespoke sessions.

To find out more about our approach when developing a program, click on each phase below:

Diagnose

Design

Deliver

Review

All of our programs are tailored to the clients’ specific needs through a thorough diagnosis phase.

Design and development of content takes place next, drawing on our years of experience, past and current training partners, current research and ‘best practice’ techniques. For on-going roll-outs of programs re-assessment of content happens continuously based on feedback.

In the actual training room, content and focus will be further tailored according to the objectives and skills of the people who are there on the day.

Throughout and at the completion of any session it is important for delegates to reflect on their experience and learning. They will identify key areas of importance for their application and commit to some specific action in these areas within an agreed timeframe. Review exercises and materials will often be sent out at 6 weeks post training and delegates will be asked to write about application and challenges. This is often best complemented with 1:1 or whole group coaching sessions/calls. Advanced programs may be tailored at this point.

"The approach is facilitation rather than classroom teaching."

Our training room approach is underpinned by current theories on adult learning, These theories assume that the adult learner brings life-experience into the training and learns best through experiences.

We create relevant practical role-plays and exercises which test out concepts and techniques and ask the participants to share their own experiences.

The Open Space assumes that all delegates bring a level of understanding to each idea. We look to build on that knowledge with the range of tools we have gathered from experience training all across the globe.

Everything that happens in the room or on Zoom should be directly transferable back to the business and should help them towards their work goals.

What our clients say about The Open Space experience

The Open Space has been my “go-to” to deliver high impact, engaging training programs throughout my years as a L&D professional in financial services & retail. Sarah and Holly are quick to understand ever evolving business and people dynamics and translate them into practical and fun learning experiences across a diverse range of topics, audiences and delivery methods. As a L&D professional, they are a pleasure to work with and as a participant, I still remember (and use!) what I have learned from The Open Space.

Holly was engaging and was able to relate the content to our business throughout. She used many examples and practical exercises.

9/10. Sarah is full of energy, resourceful and well prepared. She actively engaged us even though it was delivered on Zoom.

Sarah has a very good knowledge of what she is teaching. She gave ample examples for participants to better understand the various topics.

Holly is an excellent coach who has helped me shift my thinking and behaviours to deliver my goals. I would highly recommend her.